Officer Courses

WorkshopseLearning

Dealing with Difficult Customers

DDC

This course explores how engaging customers properly can benefit both the employee and the customer.
Effective customer service can change a Local Government’s reputation for the better and through this workshop, participants will gain a new perspective on how to react to negative customers to leave the customer satisfied and happy.
Although many customers can be difficult, with the right training, skills and knowledge, any difficult customer can be handled properly and effectively. Other topics will inude psychological hazards, an update of the new WHS laws and how to deal with aggression and verbal abuse

Effective Letter & Report Writing in Local Government

ELRW

Effective Letter and Report Writing in Local Government outlines the performance outcomes, skills and knowledge required to plan documents, draft tests, prepare final text and produce documents of some complexity.

The course applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources.

Effective Supervision - Part 1

ESP1

Part 1 is specifically designed to equip new or potential supervisors with the essential skills they need to tackle their role confidently and with enthusiasm.

This interactive two day program will focus on a range of practical topics that will ensure you maximise your own potential and that of your team. The program includes key aspects of effective supervision and is designed to ensure that you leave the course with practical ideas that you can implement in the workplace.

Effective Supervision - Part 2

ESP2

Part 2 will continue to focus on a range of practical topics that will ensure you maximise your own potential and that of your team. It provides participants with the opportunity to review the outcomes from the practical application in their workplace of the Part 1 learnings.

The program will explore in greater depth the complex nature of staff interactions towards organisation goals and objectives, and answers the question of “why is it so hard to get people to do what you want them to do?”

Emergency Management for Local Government Leaders

EMLGL

As the sphere of Government closest to the people, Local Government in Western Australia is a key player across the Emergency Management spectrum of preparedness, prevention, response, and recovery. 
In a disaster, the community will first turn to their Local Government for trusted leadership. 

This course addresses the challenges and stressors inherent to lead your staff and your community through a crisis and provides information on the actions that can be taken before, during, and after an emergency. It will ensure that you as a leader are effectively prepared and able to respond to and recover from emergency events impacting the community. 
You will increase your awareness of the legislative requirements for Local Governments under the Emergency Management Act 2005 and develop an appreciation and understanding of your role and responsibilities under the WA Emergency Management Framework. 

You will explore practical emergency planning strategies to build a supporting and strong culture of community resilience and preparedness for future emergency events. 

More critically, this training will provide you with tools and experience to guide your decision-making in a highly dynamic and potentially hazardous operating environment.

Financial Fundamentals - Budgeting

FFB

This course is designed to provide finance officers with a comprehensive understanding and practical knowledge of the Local Government budgeting process. 

Participants will gain an understanding of the legislative environment that applies to the Local Government budgeting process, including the application of the Australian Accounting Standards.

The preparation of a variety of budget work papers will be covered and it will be explained why they are utilised as the core component of building a budget.

The course content is structured into three key sessions which cover the legislative framework, preparing budget work papers, through to the compilation of the Statutory Statements. 

Please note - Participants are required to bring a laptop as two exercises will require the use of Microsoft Excel (for data input only).

Financial Fundamentals - Monthly Annual Reporting

FFMAR

This course examines the legislation, organisation and accounting principles that apply to Local Government accounting, including taxation principles.
The course covers the accounting process, financial reporting responsibilities and annual financial report process.

Topics covered within the course will include the legislative framework for Local Government accounting; classification of transactions; managing the accounting function; monthly and annual financial reporting responsibilities; and preparation of annual financial report.

Please note - Participants are required to bring a laptop as two exercises will require the use of Microsoft Excel (for data input only).

Induction Program for Elected Members

IPEM

This program is designed to assist the Local Government CEO’s and their Executive Team to develop and implement an Induction Program for Council Members and ensure that Council Members understand the key aspects of their role and responsibilities including the significant legislative requirements, how the organisation is structured, the Integrated Planning and Reporting Framework (IPRF), planning and development functions of the Council and more.

The program includes an Induction Manual template (e-version), allowing individual Councils to contextualise and brand their own resources whilst offering a structured induction program. It will assist the CEO’s to inform all Elected Members of expected standards and emphasising their role as community leaders.

Local Government Act 1995 - Advanced

LGAA

This course has been designed to enhance the ability of participants to comply with their role as professionals under the Local Government Act 1995.
 
The course discusses our legal system, how to understand and interpret statutes and how to relate this specifically to the Local Government Act 1995. Other relevant Acts and Regulations are referred to throughout the course.
 
Participants will apply research skills to monitor and assess compliance and the impact of legislation on administrative action and Council decisions. Participants will increase their knowledge and skills in order to respond to questions or provide information to Council and Elected Members.

Local Government Act 1995 - The Essentials

LGAE

This course aims to enhance the ability of participants to effectively contribute their own knowledge and expertise to the Local Government sector.

The course will assist Managers and Officers to ensure that they comply with their role as professional advisers under the Local Government Act 1995 and familiarises participants with the content of the Local Government Act 1995 and its objectives.

Local Government Act 1995 - The Essentials (Virtual Classroom)

LGAEVC

This course aims to enhance the ability of participants to effectively contribute their own knowledge and expertise to the Local Government sector.

The course will assist Managers and Officers to ensure that they comply with their role as professional advisers under the Local Government Act 1995 and familiarises participants with the content of the Local Government Act and its objectives.

Policy Development & Procedure Writing in Local Government

PDPW

This course focuses on the skills needed to write clear procedures and how to effectively establish, coordinate and promote policy development within the Local Government sector.

Course content includes the need for consulting on, developing, implementing and reviewing procedures for Council. It also examines the development of policy through discussions, policy structure and its changing nature.

Policy Development & Procedure Writing in Local Government (Virtual Classroom)

PDPWVC

This course focuses on the skills needed to write clear procedures and how to effectively establish, coordinate and promote policy development within the Local Government sector.

Course content includes the need for consulting on, developing, implementing and reviewing procedures for Council. It also examines the development of policy through discussions, policy structure and its changing nature.

Preparing Agendas & Minutes in Local Government

PAM

Preparing Agendas and Minutes in Local Government outlines the performance outcomes, skills and knowledge required to organise meetings, make arrangements, liaise with participants and develop and distribute meeting-related documentation.

This course is directed to those involved in the collation of agenda and preparation of minutes for Council meetings and committee meetings. Individuals employed in a range of work environments who organise a variety of meetings will also gain benefit from attending this course. They may provide administrative support or have responsibility for these tasks in the context of a particular team, work group or project.

Preparing Agendas & Minutes in Local Government (Virtual Classroom)

PAMVC

Preparing Agendas and Minutes in Local Government outlines the performance outcomes, skills and knowledge required to organise meetings, make arrangements, liaise with participants and develop and distribute meeting-related documentation.

This course is directed to those involved in the collation of agenda and preparation of minutes for Council meetings and committee meetings. Individuals employed in a range of work environments who organise a variety of meetings will also gain benefit from attending this course. They may provide administrative support or have responsibility for these tasks in the context of a particular team, work group or project.

Presenting with Confidence

PWC

Do you have great ideas, but get anxious when you want to voice them?
Do you hate doing presentations, but its part of your job, so you would like to be good at it?
Do you actively avoid speaking to a crowd?

If you answered ‘yes’ to any of these questions, then Presenting with Confidence will help you. This is a fun, interactive workshop, prepared with a Local Government focus, designed to take the ‘terror’ out of all public speaking situations - whether you are speaking to a group of 3 or 300.

Rates in Local Government - Clerical (2 days)

RLGC

This course is designed to provide a good understanding of the roles and duties of a Rates Officer.

Participants will study:

  • how legislation may dictate many of the functions of the way in which rates, and other property-related fees and charges, are imposed and collected.
  • eligibility for rates concessions, how the rebates can vary, and who may be eligible to defer Rates and the ESL
  • Local Government’s role in levying and collecting the Emergency Services Levy on behalf of the WA Government
  • fees and charges, as well as interest, which may be added to Rates
  • exemption from Rates, as provided in the Local Government Act 1995; and in other legislation
  • how Rates are related to Valuations and about the necessary interaction with Landgate’s Valuation Services
  • Local Government’s requirements to compile and maintain a Roll of Owners and Occupiers
  • Participants will additionally have the opportunity to meet and make new contacts with fellow Rates Officers - particularly when their Local Governments use the same Rates software package.

Rates in Local Government - Debt Collection

RLGDC

This course is designed to provide a good understanding of the requirement to collect outstanding Rates and Charges in a timely manner.

Participants will study:

  • the various options , as outlined in the Local Government Act 1995, which can be used to recover outstanding Rates debts - including, but not limited to, legal action
  • the solicitor’s role in providing legal opinions (eg: eligibility for rates exemption), or assisting in more complex debt recovery actions
  • Participants will have the opportunity to discuss and apply knowledge gained to practical scenarios; to resolve common problems associated with the collection of overdue debts; and to meet and share ideas with other Local Government Rates Officers.