Officer Courses

WorkshopseLearning

Dealing with Difficult Customers

DDC

This course explores how engaging customers properly can benefit both the employee and the customer.
Effective customer service can change a Local Government’s reputation for the better and through this workshop, participants will gain a new perspective on how to react to negative customers to leave the customer satisfied and happy.
Although many customers can be difficult, with the right training, skills and knowledge, any difficult customer can be handled properly and effectively. Other topics will inude psychological hazards, an update of the new WHS laws and how to deal with aggression and verbal abuse

Effective Letter & Report Writing in Local Government

ELRW

Effective Letter and Report Writing in Local Government outlines the performance outcomes, skills and knowledge required to plan documents, draft tests, prepare final text and produce documents of some complexity.

The course applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources.

Effective Supervision - Part 1

ESP1

Be the manager you would like to be managed by!

Part 1 is specifically designed to equip new or potential supervisors with the essential skills they need to tackle their role confidently and with enthusiasm.
 
This interactive two day program will focus on a range of practical topics that will ensure you maximise your own potential and that of your team. The program includes key aspects of effective supervision and is designed to ensure that you leave the course with practical ideas that you can implement in the workplace.
 

Effective Supervision - Part 2

ESP2

Part 2 will continue to focus on a range of practical topics that will ensure you maximise your own potential and that of your team. It provides participants with the opportunity to review the outcomes from the practical application in their workplace of the Part 1 learnings.
 
The program will explore in greater depth the complex nature of managing staff effectively to ensure teams achieve organisational objectives and goals.

Emergency Management for Local Government Leaders

EMLGL

As the sphere of Government closest to the community, Local Government is a key player when it comes to local Emergency Management preparedness, prevention, response and recovery.
 
In a disaster, the community turns first to their Local Government for trusted leadership.
 
This course provides an essential overview of the role of Local Government leaders before, during and after an emergency.  With a focus on the skills necessary to excel as a leader under pressure, this course will equip leaders with invaluable skills and tools to draw upon when your community is impacted by an emergency.

Financial Fundamentals - Budgeting

FFB

This course is designed to provide finance officers with a comprehensive understanding and practical knowledge of the Local Government budgeting process. 

Participants will gain an understanding of the legislative environment that applies to the Local Government budgeting process, including the application of the Australian Accounting Standards.

The preparation of a variety of budget work papers will be covered and it will be explained why they are utilised as the core component of building a budget.

The course content is structured into three key sessions which cover the legislative framework, preparing budget work papers, through to the compilation of the Statutory Statements. 

Please note - Participants are required to bring a laptop as two exercises will require the use of Microsoft Excel (for data input only).

Financial Fundamentals - Monthly Annual Reporting

FFMAR

This course examines the legislation, organisation and accounting principles that apply to Local Government accounting, including taxation principles.
The course covers the accounting process, financial reporting responsibilities and annual financial report process.

Topics covered within the course will include the legislative framework for Local Government accounting; classification of transactions; managing the accounting function; monthly and annual financial reporting responsibilities; and preparation of annual financial report.

Please note - Participants are required to bring a laptop as two exercises will require the use of Microsoft Excel (for data input only).

Induction Program for Elected Members

IPEM

As a CEO, the first months after an election is a period of considerable upheaval to ensure that all Council Members are sufficiently or appropriately aware and prepared for their roles and responsibilities.
Enabling Council Members to settle into their representative role with knowledge of how and when they are able to have input into the decision making process of the Council will reduce misunderstanding and potential non-compliance.
The program includes an Induction Manual template (e-version), allowing individual Councils to contextualise and brand their own resources whilst offering a structured induction program. It will assist the CEO’s to inform all Council Members of expected standards and emphasising their role as community leaders.

Local Government Act 1995 - Advanced

LGAA

This course has been designed to enhance the ability of participants to comply with their role as professionals under the Local Government Act 1995.
 
The course discusses our legal system, how to understand and interpret statutes and how to relate this specifically to the Local Government Act 1995. Other relevant Acts and Regulations are referred to throughout the course.
 
Participants will apply research skills to monitor and assess compliance and the impact of legislation on administrative action and Council decisions. Participants will increase their knowledge and skills in order to respond to questions or provide information to Council and Elected Members.

Local Government Act 1995 - The Essentials

LGAE

This course aims to enhance the ability of participants to effectively contribute their own knowledge and expertise to the Local Government sector.

The course will assist Managers and Officers to ensure that they comply with their role as professional advisers under the Local Government Act 1995 and familiarises participants with the content of the Local Government Act 1995 and its objectives.

Local Government Act 1995 - The Essentials (Virtual Classroom)

LGAEVC

This course aims to enhance the ability of participants to effectively contribute their own knowledge and expertise to the Local Government sector.

The course will assist Managers and Officers to ensure that they comply with their role as professional advisers under the Local Government Act 1995 and familiarises participants with the content of the Local Government Act 1995 and its objectives.

Policy Development & Procedure Writing in Local Government

PDPW

This course focuses on the skills needed to write clear procedures and how to effectively establish, coordinate and promote policy development within the Local Government sector.

Course content includes the need for consulting on, developing, implementing and reviewing procedures for Council. It also examines the development of policy through discussions, policy structure and its changing nature.

Policy Development & Procedure Writing in Local Government (Virtual Classroom)

PDPWVC

This course focuses on the skills needed to write clear procedures and how to effectively establish, coordinate and promote policy development within the Local Government sector.

Course content includes the need for consulting on, developing, implementing and reviewing procedures for Council. It also examines the development of policy through discussions, policy structure and its changing nature.

Preparing Agendas & Minutes in Local Government

PAM

Preparing Agendas and Minutes in Local Government outlines the performance outcomes, skills and knowledge required to organise meetings, make arrangements, liaise with participants and develop and distribute meeting-related documentation.

This course is directed to those involved in the collation of agenda and preparation of minutes for Council meetings and committee meetings. Individuals employed in a range of work environments who organise a variety of meetings will also gain benefit from attending this course. They may provide administrative support or have responsibility for these tasks in the context of a particular team, work group or project.

Preparing Agendas & Minutes in Local Government (Virtual Classroom)

PAMVC

Preparing Agendas and Minutes in Local Government outlines the performance outcomes, skills and knowledge required to organise meetings, make arrangements, liaise with participants and develop and distribute meeting-related documentation.

This course is directed to those involved in the collation of agenda and preparation of minutes for Council meetings and committee meetings. Individuals employed in a range of work environments who organise a variety of meetings will also gain benefit from attending this course. They may provide administrative support or have responsibility for these tasks in the context of a particular team, work group or project.

Presenting with Confidence

PWC

Do you have great ideas, but get anxious when you want to voice them?
Do you hate doing presentations, but its part of your job, so you would like to be good at it?
Do you actively avoid speaking to a crowd?

If you answered ‘yes’ to any of these questions, then ‘Presenting with Confidence’ will help you.

This is a fun, interactive workshop, prepared with a Local Government focus, designed to take the ‘terror’ out of all public speaking situations - whether you are speaking to a group of three or three hundred.

Rates in Local Government - Clerical (2 days)

RLGC

Participants will study:

  • How legislation may dictate the way in which rates, and other property-related fees and charges, are imposed and collected;
  • Eligibility for rates concessions, how the rebates can vary, and who may be eligible to defer Rates and the ESL;
  • Local Government’s role in levying and collecting the Emergency Services Levy on behalf of the WA Government;
  • Fees and Charges, as well as Interest, which may be added to Rates;
  • Exemption from Rates, as provided in the Local Government Act 1995; and in other legislation;
  • how Rates are related to Valuations and about the necessary interaction with Landgate’s Valuation Services and
  • Local Government’s requirements to compile and maintain a Roll of Owners and Occupiers, a requirement of Local Government Elections.
     

Rates in Local Government - Debt Collection

RLGDC

Participants will study:

  • The various options , as outlined in the Local Government Act 1995, which can be used to recover outstanding rates debts - including, but not limited to, legal action; and
  • The solicitor’s role in providing legal opinions (eg: eligibility for rates exemption), or assisting in more complex debt recovery actions.
  • Participants will have the opportunity to discuss and apply knowledge gained to practical scenarios; to resolve common problems associated with the collection of overdue debts; and to meet and share ideas with other Local Government Rates Officers.